AIEnterpriseAutomation
Virtual HR Assistant
RAG-Driven Organizational Intelligence & Employee Policy Assistant
The Virtual HR Assistant is an enterprise-grade autonomous operations bot that answers employee inquiries on company handbook policies, health benefits, and PTO quotas while executing transactional actions through HRIS system connectors.
VERIFIED SYSTEM METRICS
76%
Ticket Deflection Rate
< 1.2s
Query Resolution Time
99.4%
Policy Citations Accuracy
The Challenge & Technical Problem
HR departments spend up to 40% of their day responding to repetitive policy questions, manual leave approvals, and basic onboarding document verifications.
The Engineering Solution
Created an enterprise Retrieval-Augmented Generation (RAG) assistant connected to internal Notion/Confluence documentation and BambooHR/Workday APIs for instant, verifiable policy resolution.
Key Architecture Highlights
- 01Hybrid dense-sparse vector search using Pinecone and BM25 indexers for hallucination-free document lookup
- 02Document ingestion pipeline parsing PDFs, Markdown policies, and HR handbook versions
- 03Bi-directional Slack and Microsoft Teams bot integration with interactive action cards
- 04Granular permission filters ensuring confidential executive compensation data is never leaked